79bet Privacy Policy
Your privacy is a fundamental part of how 79bet operates. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a player on our platform.
This Privacy Policy ("Policy") describes the personal data practices of 79bet ("79bet", "we", "us", "our") in connection with your use of the 79bet website and all associated products and services. 79bet operates as an internationally licensed offshore online betting and casino platform serving players including those based in Bangladesh. By accessing or using 79bet in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.
We are committed to handling your personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. We do not sell your personal data to third parties, and we only share it where strictly necessary for the operation of the platform, the fulfilment of legal obligations, or the prevention of fraud and financial crime.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which contain additional provisions that govern your use of the platform.
Scope of This Policy
This Policy applies to all personal data collected through the 79bet website, mobile-optimised site, live chat support, email correspondence, and any other digital touchpoints operated under the 79bet brand. It does not apply to third-party websites or services that may be linked from our platform — those third parties maintain their own privacy practices for which 79bet accepts no responsibility.
SSL Encryption
All data transmitted between your device and 79bet's servers is protected by industry-standard 256-bit SSL encryption. Your personal and financial information is never sent in plain text over any network.
No Data Selling
79bet does not sell, rent, or trade your personal data to marketing firms, data brokers, or any other commercial third party. Your data is used only to operate and improve the platform and to comply with legal obligations.
Minimal Data Collection
We apply a data minimisation principle: we collect only the personal information that is genuinely necessary for account operation, identity verification, payment processing, and regulatory compliance.
Defined Retention Periods
We retain your data only for as long as required by our operational and legal obligations. Account data is held for a defined period after closure; after that, it is securely deleted or anonymised in line with our data retention schedule.
Your Rights Respected
You hold enforceable rights over your personal data, including the right to access, correct, export, and in certain circumstances delete the data we hold about you. All rights requests are handled within 30 calendar days of receipt.
Responsible Gaming Integration
Some personal data — including deposit patterns and session duration — is used exclusively to power our responsible gaming monitoring tools. This data helps us detect problem gambling indicators and intervene proactively to protect vulnerable players.
1. Information We Collect
79bet collects personal data from you in several ways: directly when you register an account or contact support; automatically when you use our platform; and occasionally from third-party verification or payment partners. The categories of data we collect are described below.
| Data Category | Specific Data Points | Source |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, national ID or passport number, photograph (for KYC) | Provided by you at registration or during KYC verification |
| Contact Data | Mobile phone number, email address, city/region of residence (e.g., Dhaka, Chittagong, Sylhet) | Provided by you at registration or in account settings |
| Financial Data | Payment method details (bKash, Nagad, Rocket, Upay, bank account identifiers, card last-four digits), deposit and withdrawal history, account balance | Provided by you when making transactions; confirmed by payment processors |
| Technical Data | IP address, device type and OS, browser type and version, screen resolution, session tokens, login timestamps | Collected automatically when you access the platform |
| Behavioural Data | Pages visited, games played, bet amounts, session duration, bonus uptake, responsible gaming tool usage | Collected automatically via platform analytics |
| Communications Data | Content of live chat transcripts, email correspondence, and support ticket exchanges | Generated when you contact 79bet support |
We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data (beyond photo ID for KYC purposes), or health data, unless you voluntarily provide health-related information in the context of a responsible gaming support request — in which case it is handled with the highest level of confidentiality and used solely to facilitate appropriate player protection measures.
2. How We Use Your Data
79bet uses your personal data only for defined, legitimate purposes directly connected to the operation of the platform, compliance with applicable obligations, and the protection of our players. The specific purposes are as follows:
Account Management
To create, verify, and maintain your 79bet player account; to authenticate your identity at login; to process deposits and withdrawals; to administer bonuses and promotional offers; and to provide account history and transaction records.
Fraud Prevention and Security
To detect and prevent fraudulent activity, money laundering, underage gambling, multi-accounting, and other prohibited conduct. Technical and behavioural data is processed by automated risk-scoring systems and reviewed by our compliance team where flagged.
Responsible Gaming
To monitor gaming behaviour for indicators of problem gambling; to power deposit limit, session limit, cool-off, and self-exclusion tools; and to proactively reach out to players whose behavioural profile suggests they may be at risk. This use is in your direct interest and cannot be opted out of.
Customer Support
To respond to queries and complaints submitted via live chat, email, or other support channels; to maintain a record of support interactions for quality and training purposes; and to investigate and resolve disputes relating to bets, transactions, or account management.
Platform Improvement
To analyse aggregate, anonymised usage patterns and behavioural data in order to improve our game offerings, user interface, deposit flows, and overall platform performance. This analysis does not involve individually identifiable data.
Marketing Communications
Where you have provided consent, to send you personalised promotional offers, bonus notifications, and event-specific communications (such as BPL cricket season offers or Eid promotions) via email or SMS. You may withdraw consent to marketing at any time by updating your notification preferences in account settings or by contacting support.
Marketing Opt-Out
Opting out of marketing communications will not affect your ability to use the platform or receive essential service communications (such as withdrawal confirmations, security alerts, and KYC requests). Service emails are not marketing and cannot be opted out of while your account is active.
3. Legal Basis for Processing
79bet processes your personal data under one or more of the following legal bases, depending on the specific purpose of the processing activity:
Contractual Necessity
Processing required to fulfil our contractual obligations to you as a registered player — including account operation, payment processing, game delivery, and bonus administration.
Legal Obligation
Processing required to comply with applicable anti-money laundering (AML) requirements, identity verification obligations, fraud reporting duties, and any other legal or regulatory requirements applicable to 79bet's operating jurisdiction.
Legitimate Interests
Processing necessary for 79bet's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics — provided these interests are not overridden by your rights and interests.
Consent
Where you have given clear, specific, informed consent — primarily for the sending of marketing communications and personalised promotional offers. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.
4. Data Sharing and Disclosure
79bet does not sell your personal data. We share it only with trusted third parties where doing so is strictly necessary to operate the platform, fulfil our legal obligations, or protect the interests of our players. All third-party data processors are bound by contractual data protection obligations consistent with this Policy.
| Recipient Category | Purpose of Sharing | Data Shared |
|---|---|---|
| Payment Processors | Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks | Name, payment method identifiers, transaction amounts |
| Identity Verification Providers | KYC document verification and age confirmation | Name, date of birth, ID document images, selfie/photo |
| Game Studio Providers | Delivering live casino, slots, and crash game content (e.g., Evolution Gaming, Pragmatic Play, Spribe) | Pseudonymised player ID, session token, bet and win amounts |
| Fraud and Risk Analytics | Automated fraud scoring, AML monitoring, and multi-account detection | Technical data, financial data, behavioural patterns |
| Legal and Regulatory Authorities | Compliance with court orders, law enforcement requests, or regulatory obligations | Any data required by the specific legal instrument |
| Customer Support Platform | Operating the live chat and email support system | Account identifiers, contact data, support correspondence |
We do not share your data with advertisers, social media platforms, or data analytics firms for commercial profiling purposes. Where data is transferred to third-party processors located outside your country of residence, we ensure that adequate protections — such as contractual data processing agreements — are in place prior to any such transfer.
6. Data Retention
79bet retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and Identity Data | Duration of active account + 5 years after closure | AML and KYC compliance obligations |
| Financial Transaction Records | 7 years from date of transaction | Financial record-keeping and AML audit requirements |
| Betting and Gaming History | 5 years from date of activity | Dispute resolution, responsible gaming monitoring, and regulatory audit |
| Support Communications | 3 years from date of last interaction | Quality assurance, dispute resolution, and complaint history |
| Technical and Log Data | 13 months from date of collection | Security monitoring, fraud investigation, and performance analysis |
| Marketing Consent Records | Duration of consent + 3 years after withdrawal | Proof of consent for regulatory compliance |
When the applicable retention period expires, personal data is securely deleted, anonymised beyond re-identification, or archived in a restricted-access environment where deletion is not immediately practicable due to technical constraints. Anonymised aggregate data derived from your activity may be retained indefinitely for statistical and analytical purposes.
7. Your Privacy Rights
As a player on 79bet, you hold the following rights with respect to the personal data we process about you. To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond to all verified rights requests within 30 calendar days. We may request proof of identity before processing a request to protect against unauthorised access to your data.
Right of Access
You have the right to request a copy of all personal data we hold about you, along with information about how it is being used, who it has been shared with, and how long it will be retained. We will provide this in a structured, readable format.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain details (such as contact information) directly within your account settings.
Right to Erasure
In certain circumstances — for example, where your data is no longer necessary for the purpose for which it was collected — you may request deletion of your personal data. This right is not absolute and does not apply where we are required to retain data to fulfil legal or regulatory obligations.
Right to Restrict Processing
You may request that we limit the processing of your data in specific circumstances — for example, while the accuracy of data you have disputed is being verified, or where you have objected to processing based on legitimate interests.
Right to Data Portability
Where processing is carried out by automated means on the basis of your consent or a contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request its transfer to another service provider where technically feasible.
Right to Object
You have the right to object to processing of your personal data carried out on the basis of legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will cease that processing immediately. Where you object to legitimate-interest processing, we will assess whether our interests are overridden by your rights.
How to Submit a Rights Request
To exercise any of the above rights, contact 79bet's support team via live chat (available 24/7 inside your account) or by sending a written request to [email protected]. Include your registered account username or email address and a brief description of your request. We will acknowledge receipt within 3 business days and provide a full response within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by up to a further 30 days, in which case we will notify you of the extension and the reason for it.
8. Data Security
79bet implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security programme is reviewed and updated on a regular basis in line with evolving best practices and threat intelligence.
Encryption in Transit
All data exchanged between your browser and our servers is encrypted using TLS 1.2 or higher. Sensitive financial data transmitted to and from payment processors is additionally protected by the processors' own PCI-DSS compliant encryption layers.
Encryption at Rest
Personal data stored on 79bet's servers — including identity documents, financial records, and communication logs — is encrypted at rest using AES-256 encryption. Database access is restricted to authorised personnel on a strict need-to-know basis.
Access Controls
Access to systems containing personal data is restricted to authorised 79bet staff and contractors whose roles require it. All staff with data access undergo mandatory data protection training. Access privileges are reviewed quarterly and revoked immediately upon role change or departure.
Intrusion Detection
79bet's infrastructure is monitored continuously by automated intrusion detection and prevention systems. Any anomalous activity — including unusual login patterns, unexpected data export attempts, or known attack signatures — triggers an immediate security alert and investigation.
Regular Security Audits
Our platform and data infrastructure undergo periodic security assessments, including vulnerability scans and penetration testing carried out by independent security professionals. Findings are remediated on a risk-prioritised basis within defined timelines.
Breach Response
In the event of a personal data breach that poses a risk to your rights and interests, 79bet will notify affected players without undue delay and will take all reasonably practicable steps to contain, investigate, and remediate the breach. Records of all security incidents are maintained internally.
Your Responsibility
While 79bet takes extensive steps to protect your data on our end, the security of your account also depends on actions you take. You are responsible for keeping your password confidential, not sharing your account credentials with any third party, and logging out of your account when using shared or public devices. If you suspect that your account has been accessed without your authorisation, contact our support team immediately via live chat or at [email protected].
Policy Updates
79bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or platform features. When material changes are made, we will notify registered players via email to their registered address or via a prominent notice on the platform prior to the changes taking effect.
The "Last Updated" date at the top of this Policy reflects the date on which the most recent revision was published. We encourage you to review this Policy periodically to remain informed about how we protect your personal data. Continued use of the 79bet platform following the publication of a revised Policy constitutes your acknowledgement of the updated terms.
If you have any questions or concerns about this Privacy Policy or about how 79bet handles your personal data, you are welcome to contact our support team at any time. We are committed to resolving all privacy-related queries promptly and transparently. Contact us via live chat inside your account or send your inquiry to [email protected] — we aim to respond to all privacy inquiries within 12 hours (Bangladesh Standard Time, UTC+6).
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